What to Do if a Health Measurement Looks Incorrect

What should I do if a health measurement looks incorrect?

If a measurement looks incorrect, use the Retest button on the results screen during a health check to repeat the test. You can also do another health check to update the recorded result.

Can incorrect results be removed or edited?

No. Results cannot be deleted or altered from a profile.

What if the incorrect measurement keeps happening?

If the incorrect measurement persists, the health station can be investigated and a technician or engineer can be sent to check the machine.

What information is needed to investigate the station?

To investigate the machine, provide the location of the health check. If the incorrect reading concerns a specific measurement, include which measurement it was, such as blood pressure, BMI, or height.

What if the station appears to be faulty?

If the station appears to be faulty, report that it may need investigation so it can be checked.