Skip to content
English
Log a Support Ticket Visit Customer Portal
Visit SiSU Health Website
  • There are no suggestions because the search field is empty.

Troubleshooting "Unexpected Error" During Account Registration

Why Do I Get an "Unexpected Error Occurred" Message When Trying to Register a New Account?

Summary: The "unexpected error occurred" message during registration is most commonly caused by using an outdated portal link or an older version of the app. To fix it, navigate to https://portal.sisuhealth.co.uk/ and ensure you have the latest app version installed. If the error persists, follow the steps below or contact the SISU Health support team.

Possible Reasons for the Error

  1. System Updates: Ongoing updates to the portal and app may occasionally cause temporary issues during the registration process. Users are encouraged to ensure they are using the latest version of the app or accessing the correct portal link.

  2. Accessing the Correct Portal: Ensure you are using the updated link to access the registration page. The current link for the portal is https://portal.sisuhealth.co.uk/.

  3. App Version: If you are using a mobile app, make sure you have downloaded the latest version from the appropriate app store:

Steps to Resolve the Issue

  1. Use the Updated Portal Link: Navigate to the new portal link provided above to attempt registration again.

  2. Download the Latest App Version: If you are using the app, ensure it is updated to the latest version available in your app store.

  3. Re-activate Your Account: If you have previously completed health checks, enter the email associated with those checks. You will be prompted to re-activate your account and reset your password.

  4. Contact Support: If the issue persists after following the above steps, reach out to customer support for further assistance.

Still experiencing issues?

If the steps above have not resolved the error, please contact the SISU Health support team for personalised assistance.